Privacy Hub

 

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information, National Insurance / CSCS / Student and Learner IDs or other details to help you with your experience.

When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, Use Live Chat, Open a Support Ticket or enter information on our site.

Provide us with feedback on our products or services

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey or other site feature.
  • To quickly process your transactions.
  • To ask for ratings and reviews of services or products.
  • To follow up with them after correspondence (live chat, email or phone inquiries).

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Cookies In Use on This Site

Cookies and how they Benefit You

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can.
Cookies are small text files that are placed on your computer or mobile phone when you browse websites

Our cookies help us:

  • Make our website work as you’d expect
  • Save you having to login every time you visit the site
  • Remember your settings during and between visits
  • Improve the speed/security of the site
  • Allow you to share pages with social networks like Facebook
  • Personalise our site to you to help you get what you need faster
  • Continuously improve our website for you
  • Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission)
  • Pass personally identifiable data to third parties
  • Pay sales commissions

You can learn more about all the cookies we use below

Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

More about our Cookies

Website Function Cookies

Our own cookies

We use cookies to make our website work including:

  • Making our shopping basket and checkout work
  • Determining if you are logged in or not
  • Remembering your search settings
  • Remembering if you have accepted our terms and conditions
  • Showing you which pages you have recently visited
  • Allowing you to add comments to our site
  • Tailoring content to your needs
  • Remembering your preferences such as colours, text size and layout
  • Remembering if we have already asked you certain questions (e.g. you declined to use our app or take our survey)

There is no way to prevent these cookies being set other than to not use our site.

Third party functions

Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video. Our site includes the following which use cookies:

Disabling these cookies will likely break the functions offered by these third parties

Social Website Cookies

So you can easily “Like” or share our content on the likes of Facebook and Twitter we have included sharing buttons on our site.

Cookies are set by:

The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.

Site Improvement Cookies

We regularly test new designs or site features on our site. We do this by showing slightly different versions of our website to different people and anonymously monitoring how our site visitors respond to these different versions. Ultimately this helps us to offer you a better website.

We use:

Anonymous Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called “analytics” programs also tell us if , on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

We use:

We also use technology to determine how people who phone us arrived on our website (e.g. from a search engine or by clicking on an advert). This is to help us to identify how people heard about us. Please be aware that if you call us, using a phone number on the website we can potentially tell how you arrived on our website. Again this ultimately helps us keep down costs for you.

We use:

Advertising Cookies

Cookies are widely used in online advertising. Neither us, advertisers or our advertising partners can gain personally identifiable information from these cookies. We only work with advertising partners who work to accepted privacy standards such as http://www.youronlinechoices.com/uk/iab-good-practice-principles

You can learn more about online advertising at http://www.youronlinechoices.com . You can opt-out of almost all advertising cookies at http://www.youronlinechoices.com/uk/your-ad-choices although we would prefer that you didn’t as ultimately adverts help keep much of the internet free. It is also worth noting that opting out of advertising cookies will not mean you won’t see adverts, just simply that they won’t be tailored to you any longer.

We use:

Remarketing Cookies

You may notice that sometimes after visiting a site you see increased numbers of adverts from the site you visited. This is because advertisers, including ourselves pay for these adverts. The technology to do this is made possible by cookies and as such we may place a so called “remarketing cookie” during your visit. We use these adverts to offer special offers etc to encourage you to come back to our site. Don’t worry we are unable to proactively reach out to you as the whole process is entirely anonymised. You can opt out of these cookies at anytime as explained above.

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (Learn how here). Doing so however will likely limit the functionality of our’s and a large proportion of the world’s websites as cookies are a standard part of most modern websites

It may be that you concerns around cookies relate to so called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. Learn more about managing cookies with antispyware software.

The cookie information text on this site was derived from content provided by Attacat Internet Marketing http://www.attacat.co.uk/, a marketing agency based in Edinburgh. If you need similar information for your own website you can use their free cookie audit tool.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

 

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We have implemented the following:
      Remarketing with Google AdSense
      Google Display Network Impression Reporting
      Demographics and Interests Reporting
      DoubleClick Platform Integration
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

 

California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
      On our Privacy Policy Page
Can change your personal information:
      By emailing us
      By calling us
      By chatting with us or by sending us a support ticket
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we allow third-party behavioral tracking

 

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.
Do we let third-parties, including ad networks or plug-ins collect PII from children under 13?

 

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
      Other
Within 28 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

 

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
      Send information, respond to inquiries, and/or other requests or questions
      Process orders and to send information and updates pertaining to orders.
      Send you additional information related to your product and/or service
      Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
      Not use false or misleading subjects or email addresses.
      Identify the message as an advertisement in some reasonable way.
      Include the physical address of our business or site headquarters.
      Monitor third-party email marketing services for compliance, if one is used.
      Honor opt-out/unsubscribe requests quickly.
      Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
      Follow the instructions at the bottom of each email.

and we will promptly remove you from ALL correspondence.

 

Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.

Last Edited on 2017-08-25
 

The Q Experts

Helping you achieve your goals and fulfil your potential!

Provides a carefully tailored package of training products designed to compliment and support the individual needs of those working in the Construction Industry.

The courses are a mixture of accredited qualifications which can be found on the RQF framework of nationally recognised qualification or specialist courses which are backed by industry bodies and are perfect for those joining the industry or for those looking to maintain their continuing professional development portfolios. We have selected courses which support all levels of staff within the industry from those undertaking site operations to those managing construction sites.

The QBuild brochure can be viewed here and gives you details of each individually selected qualification which will help you achieve your goals and fulfil your potential. Have a browse and see just what QBuild can do for your and your workplace today.

The QBuild range of products has considered the specialist nature of the construction industry, and will provide you with the courses you and your team need to maintain the professional standards your clients will expect of you. The products are clearly laid out in seven sections within the brochure to help you find the right course for your needs quickly and easily. The product range includes:-

  • Skills for Construction
  • Health & Safety
  • Manual Handling
  • First Aid
  • Fire Safety
  • Skills for Supervisors
  • Skills for Managers

We are confident that you will find the course you need within the product range and our expert trainers are ready to provide you and your team with engaging sessions that will lead to your professional development and carer enhancement.

If you cant find what your looking for within the brochure please give us a call on 07415 402 329 or send us a message using the Contact Us page and we will find a solution that meets your needs.

Provides a carefully tailored package of training products designed to compliment and support the individual needs of those working in the Care Industry.

The courses are all accredited and are on the RQF framework of nationally recognised qualification and are perfect for those joining the industry or for those looking to maintain their continuing professional development portfolios. We have selected courses which support all levels of staff within the industry from those providing the frontline care to those managing care facilities.

The QCare brochure can be viewed hereand gives you details of each individually selected qualification which will help you achieve your goals and fulfil your potential. Have a browse and see just what QCare can do for your and your workplace today.

The QCare range of products has considered the specialist nature of the health and social care industry, and will provide you with the courses you and your team need to maintain the professional standards your clients will expect of you. The products are clearly laid out in seven sections within the brochure to help you find the right course for your needs quickly and easily. The product range includes:-

  • Skills for Care
  • Health & Safety
  • Moving & Handling
  • First Aid
  • Fire Safety
  • Food Safety
  • Skills for Managers

We are confident that you will find the course you need within the product range and our expert trainers are ready to provide you and your team with engaging sessions that will lead to your professional development and carer enhancement.

If you cant find what your looking for within the brochure please give us a call on 07415 402 329 or send us a message using the Contact Us page and we will find a solution that meets your needs.

Provides a carefully tailored package of training products designed to compliment and support the individual needs of those working in the Manufacturing Sector.

The courses are a mixture of accredited qualifications which can be found on the RQF framework of nationally recognised qualification or specialist courses which are backed by industry bodies and are perfect for those joining the industry or for those looking to maintain their continuing professional development portfolios. We have selected courses which support all levels of staff within the industry from those undertaking manufacturing operations to those managing manufacturing facilities.

The QMake brochure can be accessed on line or downloaded here and gives you details of each individually selected qualification which will help you achieve your goals and fulfil your potential. Have a browse and see just what QMake can do for your and your workplace today.

The QMake range of products has considered the specialist nature of the manufacturing sector, and will provide you with the courses you and your team need to maintain the professional standards your clients will expect of you. The products are clearly laid out in seven sections within the brochure to help you find the right course for your needs quickly and easily. The product range includes:-

  • Skills for Manufacturing
  • Health & Safety
  • Manual Handling
  • First Aid
  • Fire Safety
  • Skills for Supervisors
  • Skills for Managers

We are confident that you will find the course you need within the product range and our expert trainers are ready to provide you and your team with engaging sessions that will lead to your professional development and carer enhancement.

If you cant find what your looking for within the brochure please give us a call on 07415 402 329 or send us a message using the Contact Us page and we will find a solution that meets your needs.

Provides a carefully tailored package of training products designed to compliment and support the individual needs of those working in the Leisure & Tourism Industry.

The courses are all accredited and are on the RQF framework of nationally recognised qualification and are perfect for those joining the industry or for those looking to maintain their continuing professional development portfolios. We have selected courses which support all levels of staff within the industry from those providing the frontline service to those managing hospitality facilities.

The QHospitality brochure can be accessed on line or downloaded here and gives you details of each individually selected qualification which will help you achieve your goals and fulfil your potential. Have a browse and see just what QHospitality can do for your and your workplace today.

The QHospitality range of products has considered the specialist nature of the leisure and tourism industry, and will provide you with the courses you and your team need to maintain the professional standards your clients will expect of you. The products are clearly laid out in seven sections within the brochure to help you find the right course for your needs quickly and easily. The product range includes:-

  • Skills for Hospitality
  • Health & Safety
  • Manual Handling
  • First Aid
  • Fire Safety
  • Food Safety
  • Skills for Managers

We are confident that you will find the course you need within the product range and our expert trainers are ready to provide you and your team with engaging sessions that will lead to your professional development and carer enhancement.

If you cant find what your looking for within the brochure please give us a call on 07415 402 329 or send us a message using the Contact Us page and we will find a solution that meets your needs.

Card Back Card Front
Card Back Card Front
Card Back Card Front
Card Back Card Front
Card Back Card Front
Card Back Card Front

Register for free updates

We offer a free up-date service sharing the latest news, events, services, products and training opportunities.

This service is open to anyone. To take advantage of this free resource simply fill in your details on the right and you will recieve a confirmation email.

View Updates Archive

@QuestQHSE

     

Quest Consultancy
60 East Parade
Rhyl
Denbighshire
LL18 3AP
P:07415 402 329
Full Name
firstname@questqhse.co.uk